Thank you for participating in this confidential Travel Hotspot customer service survey. We take great pride in offering great customer service in addition to value for money holidays! Your responses will be used to improve the quality of service we offer and your time in doing this is greatly appreciated. Please feel free to add any additional comments or suggestions underneath each question.

Your name (*)

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Your consultants name (*)

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Your date of travel (*)

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How did you hear about Travel Hotspot?
Internet/Website
Phonebook
Newspaper
Friends or Family

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How did you contact Travel Hotspot?
Phone
Email
Website
Fax
In person

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How satisfied were you with your consultant�s ability to provide clear answers to your questions?
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
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How satisfied were you with your consultant\'s product knowledge?
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
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How satisfied were you that your consultant kept any commitments or promises that they made to you?
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
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If you would not trust the consultant to handle another trip for you, which of the following would be the most important reason or reasons why you feel the way you do? (Select all that apply)
Poor follow-up
Poor product knowledge
Poor understanding of my travel needs
Agent rushed me to make a decision
Not Applicable
Other

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Compared with other travel consultants that you may have booked within the past, how would you rate the customer service provided by your consultant at Travel Hotspot?
Much higher quality
Higher quality
About the same
Lower quality
Much lower quality

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Based on your overall experience with Travel Hotspot, how likely would you be to recommend us to a friend or relative?
Very likely
Likely
Not sure
Unlikely
Very unlikely

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What comments or suggestions can you give that would help us to improve the quality of our service?

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Thank you for your time in providing this feedback!

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